The process of managing knowledge begins with simply acquiring and storing pertinent data for future use. The utilization of the knowledge activities at the resources connected to knowledge which is limited and assisted through an extensive choice of aspects will result in km. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. The design and implementation of effective knowledge. Apqc is the leading source for innovative thinking and the latest research in knowledge management km. What is knowledge management, and why is it important. What is knowledge management and why is it important. Pdf according to peter drucker, knowledge has become a major economic resource and a key sourcedrive of competitive advantage. Pdf knowledge is an abstract concept without any reference to the tangible world. Knowledge management is the process of finding, gathering, assessing, organizing, and sharing information or knowledge, such as documents, procedures, resources, and worker skills. For an organization to grow and prosper in this information age, it must become a learning organization understanding both its roots and branching out to new endeavors. Regardless of which theory of practice is deployed, knowledge management includes the impacts of people, process, and technology on knowledge sharing. The process of management is defined by the functions of management. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that.
Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. Information management is a corporate responsibility that needs to be addressed and followed from the upper most senior levels of management to the front line worker. The first pertains to a defined body of information. It is owned by people in much greater degree than being used in business systems. Knowledge management meaning in the cambridge english. For a more comprehensive discussion and definition, see my knowledge management definition. Other service management areas are detailed in separate. This paper examines the role of knowledge management in human resource. Is information science in the department of information science faculty of engineering, built environment and information technology university of pretoria november 2003. This paper also proposes and evaluates a novel management structure that encourages knowledge sharing across an organization.
Barclay managing editor, knowledge praxis philip c. The principles and practice of knowledge management by martie maria squier submitted in fulfilment of the requirements for the degree of m. Academics have debated the meaning of knowledge since the word was invented, but lets not get into that here. Whereas information management simply provides the right information to the right people at the right time, knowledge management goes beyond that to provide insights, knowhow, experience, and guidance about that information.
The classic oneline definition of knowledge management was offered up by tom davenport early on. It is owned by people in much greater degree than being used in business systems and organizations. Note that knowledge management is related to, but differs from information management. The definition also leapfrogs the task of defining knowledge itself. Knowledge management community of what actually constitutes knowledge this often manifests itself through poor university and business home pages on the internet. Depending on the definition, the body of information might consist of facts, opinions, ideas, theories, principles, and models or other frameworks. Knowledge management is jointly a goal and a process. Defining knowledge management the international institute for. Knowledge management as an important tool in organisational management. What is knowledge management and why its important elcom. Yale university knowledge management process 3 of 9 introduction purpose this document will serve as the official process of knowledge management for yale university. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice by any name in operation.
It is important to remember that knowledge management is not about managing knowledge for knowledges sake. A knowledge management system is made up of different software modules. All the knowledge management models described in this chapter attempt to address knowledge management from a universal and broader perspective. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. General perspectives on knowledge management 9 knowledge management practices most knowledge management projects in organizations fall into a relatively few categories or types, each of which has a key objective. Pdf this chapter defines knowledge and knowledge management km and establishes its roots km is not a brand new topic. The globalisation trends and ever increasing networking of economy, information, technology, management give rise to. Defining knowledge management km has always been a challenge. Knowledge management is hard to define precisely and simply. These include datadriven objectives around business productivity, a competitive business model, business intelligence analysis and more. Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 3, issue 1, 2015 1 defining knowledge management. Knowledge management is responsible for understanding. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement.
Knowledge management as an important tool in organisational. There are many taxonomies that specify various kinds of knowledge. Organizations must be held and must hold its employees accountable to capture, manage, store, share, preserve and deliver information appropriately and responsibly. The knowledge network according to gartner, is a business process that formalises the management and use of an enterprises intellectual assets. Knowledge management is a process of acquiring, generating, accumulating and using knowledge for the benefit of the organisation to enable it to gain a competitive edge for survival, growth. Knowledge management and transformational leadership. Knowledge management is the process of capturing, distributing, and effectively using knowledge. The scope of this document is to define the knowledge management process, and process inputs from, and outputs to, other process areas. Strategies and processes designed to identify, capture, structure, value, leverage, and share an organizations intellectual assets to enhance its performance and competitiveness.
Therefore, managing knowledge is a key component of modern knowledge management. Wang and noe 2010, p117 define knowledge as information processed by individuals including ideas, facts, expertise, and judgment relevant for individual, team, and organisational performance. Probably no better or more succinct singleline definition has appeared since. Much knowledge has been generated during the different phases of the development of the concept or discipline. Knowledge management is a systematic process for acquiring, organizing, sustaining, applying, sharing, and. Knowledge management km is the process of creating, sharing, using and managing the. Jul 24, 2015 these days, knowledge is not only power, its also something that can be used within an organisation to foster innovation. Knowledge management terms, 2009 essential managerial tasks a managers job uniquely describes the functions of management, which are most commonly cited as planning, organizing, leading, and controlling, although some managers jobs identify additional functions.
The design and implementation of effective knowledge management systems steve morrissey 4 executive summary the field of knowledge management is the study of how firms manage the tacit and explicit knowledge and knowhow their employees have about its products, services, organizational systems and intellectual property. Strategic management is a field of study, academic discipline and a business area. In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand how networks, alliances, and other initiatives are engaged in knowledge management related to universal health coverage uhc and health systems strengthening hss. Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary. The effective management of knowledge has been described as a critical ingredient for organisation seeking to ensure sustainable strategic competitive advantage. Knowledge management meaning and important concepts. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. These are usually referred to be knowledge activities.
Practical knowledge management best practices 123 strategic knowledge management best practices. Which knowledge management approach, or set of approaches, will bring the most value to the company. Knowledge management is crucial for development and transformation of societies and quality of life. Managing the knowledge assets available in an organization is the major challenge the business firms are facing today. The issue of knowledge management systems has probably always been the most discussed and debated topic within knowledge management km. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. In finer terms, knowledge management is the process of handling organizations knowledge efficiently, so as to create value and fulfil strategic objectives. As an outcome or goal, knowledge management is entirely focused on sharing information for the benefit of the organization, as bollinger and smith 2001 concluded. Currently there is no single definition for knowledge. Knowledge management km is a discipline with processes involving the comprehensive gathering of information or knowledge, its organization, development and analysis, and sharing it with the goal of effective utilization. Toward an applied compendium john girard, middle georgia state college, john. Read this article to learn about the concept, features, process and significance of knowledge management km. However, in modern km, few people would disagree with the notion that knowledge management systems are an absolutely critical part of a km initiative. These days, knowledge is not only power, its also something that can be used within an organisation to foster innovation.
After reading the next two sections, you should be able to 1 describe what management is. Knowledge management implies the effective governance of organizations acquired and generated knowledge relating to technical knowhow, insights, experiences, strategies and tactics. Yale university knowledge management process 5 of 9 roles the following roles have been identified within the knowledge management process. It is an undisputed fact that this is the age of knowledge and a time of constant changes which are unpredictable. By definition knowledge management is the process of acquiring, evaluating and utilizing information effectively in order to enable delivery of the right information at the right time, in a way that is practical and helpful to the end user. This paper attempts to clarify the meaning of knowledge and thus provide strong conceptual foundations for the discipline of knowledge management. A knowledge management system kms is a system for applying and using knowledge management principles. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. Knowledge management is the process of developing knowledge and accumulating it in the organisational capital wherever possible. Over the years, for the purposes of accelerating progress and development, a lot of knowledge has been generated in the field of strategic management. Pdf role of knowledge management in human resource. Knowledge management strategy is a general, issuebased approach to define operational strategy and objectives with specialized km principles and approaches.
It is a multidisciplined approach aimed at achieving organizational objectives through the effective use of knowledge in. While it is still true that km is about people and human interaction, km systems have come a long way and have evolved from being an optional part of km to a critical component. Knowledge management km definitions john girard, ph. The idea works for local government improvement and uses knowledge management km and other tools to challenge existing practice and to develop new knowledge and effective practices. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information. Although it is possible, and even desirable, to combine multiple objectives in a single project, this was not. Pdf role of knowledge management in human resource management.
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